Your Complete Guide to Restaurant Staff Management

Your Complete Guide to Restaurant Staff Management

Whether you manage 1 or 100 locations, this eBook is your complete guide to what makes the best restaurant staff successful and how to improve staff performance across the board at your restaurant. Why us? Well, we’ve worked with thousands of restaurants across the country and in the process we’ve learned a little something—actually, a lot—about managing restaurant staff along the way. Because half of the challenge of running a restaurant is managing your staff, this guide is complete with everything we know about how to do it right.

How big of a deal is restaurant management anyway?

Did you know that every employee in your restaurant is capable of bringing in roughly $84,000 in revenue? That means that not only are your servers quite literally the face of your restaurant, they have a direct impact on your bottom line. So, yeah, we’d say restaurant staff management matters. One of the first sections of this guide tackles the numbers and lays out exactly why proper management of restaurant staff is a crucial component to restaurant success in case you have any stakeholders who need convincing.

What's inside the eBook

How to hire the right people in the first place

One good employee can create a customer for a lifetime while a bad one can lead to a potential reputation problem, which is why hiring the right staff is one of the most important areas of restaurant staff management. Six full pages of this guide are dedicated to laying out what, exactly, you need to do to nail the hiring process. It’s full of outside-of-the-box ideas for experienced managers as well as basic interview questions for those who are just starting out—literally something for everyone.

Training, retention, and improving staff performance

Any restaurant owner or operator knows that employee turnover is a big challenge. In fact, it is consistently one of the top challenges restaurateurs face year after year. The annual turnover rate for the restaurant industry is 62.6% and, on average, 75% of your staff will turnover over during the course of just two years. But all is not lost. Our eBook covers exactly what restaurateurs like you can do to train and retain your restaurant staff—everything from how to pay them to the specific opportunities they need to stay engaged. The best part? Performance will improve in the process.

We’re not afraid of the nitty gritty. Here’s some of what you’ll find inside:

  • 5 Traits To Look For In A Restaurant Server
  • 3 Staff Training Tactics That Guarantee Success
  • 5 Employee Retention Strategies
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