The Restaurant Manager's Handbook to Customer Service
- The in’s and out’s of remarkable hospitality experiences from actual restaurants
- Tips and tricks you can employ quickly that will inspire you, your staff and guests
- An interactive quiz for assessing your own guest experience and customer service
- Much, much more
All restaurateurs worth their salt know hospitality is more than a meal, it’s an experience. Featuring data, tips, and advice from more than 10 restaurateurs and restaurant customer service experts that are sure to help ignite your guest experience! Grab the handbook restaurant owners and managers have relied on to help craft their guest experience.
“You’re only as good as the people who work for you. That goes in any industry, and anybody who thinks differently is very foolish.” - Janice Axelrod, owner of The Hummus and Pita Co.
Monterey Bay Aquarium
"In our world, ‘sustainable’ is an archetype for contributing to the greater good overall.” - Matthew Beaudin, Executive Chef, Monterey Bay Aquarium
“To get them here the first time, we rely heavily on the social media and word-of-mouth concept.” - Jeremy Shearer, owner of PRESS bistro